Tutorials & FAQ

Right from the beginning, we wanted to make our products so easy to use you can use it even while traveling.  But we figured we’d help you make the most out of your Suntouched so the process feels even more fun and carefree.

Tutorials

1. Spray

Spray on wet or dry hair until hair is damp with the product, comb through for an even application.

2. Heat

Apply heat from your blowdryer for a few minutes, or from the sunshine. Wait for a couple of hours for the results to appear, and overnight to see full results. No rinsing required. Results may vary.

3. Repeat

Repeat until reaching the desired level of lightness. Wait a couple of days between each application. Enjoy your results & share them with us on IG @suntouched!

Frequently Asked Questions

Shipping

What is Route and Green Package Protection?

We’ve partnered with Route to offer carbon-neutral shipping, and package protection. They help cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout.

Every time you add Green Package Protection to your order, Route donates to support an agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem.

Do you ship internationally?

Yes, we ship to the below countries:

North America: USA, Canada, Mexico

South America: Colombia, Brazil, Chile

Europe: UK, Germany, France, Italy, Spain (*except Spanish Islands), Netherlands, Belgium, Austria, Sweden, Poland, Switzerland, Denmark, Norway, Ireland, Greece, Portugal, Finland, Czech Republic, Turkey, Hungary, Slovakia, Estonia, Lithuania, Slovenia, Croatia, Romania, Bulgaria

Asia: Singapore, Malaysia, Japan, South Korea, United Arab Emirates, Saudi Arabia, Israel, Egypt

Oceania: Australia, New Zealand

Africa: South Africa

How long does shipping take?

For the United States, we provide Standard Ground Shipping, which takes between 3-7 days. 2-day shipping is available in some regions.

For international orders, we offer Standard Tracked Shipping, which takes around 7-15 business days.

You can utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here

Where’s my order?

Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download  Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

What is Carbon Neutral Shipping?

Route is covering the cost to neutralize shipping emissions when you add "Green Package Protection" at checkout. "Green Package Protection" Shipping includes package protection at the same cost as before, with the additional benefit that your shipment is carbon-neutral. By adding Green Package Protection to your cart, you're automatically taking instant climate action – no donation required.

What if my order never arrives or is stolen?

Route definitely helps cover these instances! To protect your order against loss or theft, add Green Package Protection at checkout. If your order has not arrived, please file a claim with Route here.

Get to know the products

Tell me more about your products…

All of our products are color safe and free of parabens, alcohol and harmful sulfates. We want your hair to always look and feel its best, so we only use ingredients that keep your strands healthy in the long run.

Are Suntouched products tested on animals?

Absolutely not, we're proud to be 100% cruelty-free!

Can Suntouched packaging by recycled?

Yes, our packaging is 100% recyclable and made from recycled materials :)

Thanks to our partnership with CleanHub, Suntouched is plastic-neutral. They pick up the plastic equivalent of each bottle sold from coastal villages in Southern India.

How does the Hair Lightener work?

What makes this product work is a lightening blend of ingredients which includes hydrogen peroxide & natural extracts. Hydrogen peroxide along with vitamin C, citrus and pineapple work to oxidize the melanin in the hair, causing it to lighten.

Can I use Suntouched on dyed or bleached hair?

Yes, it also works on dyed hair by lifting the pigment of the hair dye, resulting in lighter hues.

What if there’s no sun or heat where I live?

Good news! This is why we say that Suntouched is for your summer hair year-round: you can use a blow-dryer on low heat for 3-4 minutes to naturally lighten your hair from the comfort of your home.

Can I dye my hair after using Suntouched?

We recommend waiting at least 4 weeks after using Suntouched before highlighting or dying your hair. We also recommend checking in with your stylist and doing a strand test beforehand to make sure both treatments are compatible. 

Returns + Canceling Orders

If I don't like my results, will you refund me?

Since results are highly personal & unique to our unique hair pigment, we are unable to process refunds for that reason. We recommend you to do a strand test before applying all over to make sure you like the lighter shade on your hair before applying all over.

How do I cancel my order?

Contact support@suntouched.co with your order number, and we will check if the order is still within the cancellation window.

Received a damaged product?

Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout.

If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing. You can file a claim with Route here.

If your order has defects, or you suspect it was damaged during manufacturing, please reach out to us at support@suntouched.co and we will be happy to work with you to remedy the situation.

Packages marked as delivered but not received

If your package has been marked as delivered but you have not received it, please report this issue within a maximum of 7 days. This timeframe allows us to promptly investigate the matter and, if applicable, send you a free replacement (valid for orders with Route protection only). We kindly ask that you notify us within this timeframe to ensure the best possible resolution.

If you haven't purchased Route protection or if you report an issue after the suggested timeframe, we will still do our best to resolve your issue. However, please note that in such cases, we will need to charge a flat shipping fee of $10 to cover the costs of sending a replacement.

Lost packages in transit

If there have been no updates to the tracking information for your package within 7 days (for USA orders) or 20 days (for international orders), we consider it as potentially lost in transit. We kindly request that you let us know within this maximum timeframe. By doing so, we can file a claim with Route, our shipping insurance provider, to initiate the investigation process and work towards a resolution.

If you haven't purchased Route protection or if you report an issue after the suggested timeframe, we will still do our best to resolve your issue. However, please note that in such cases, we will need to charge a flat shipping fee of $10 to cover the costs of sending a replacement.

Wholesale

How can I become an authorized retailer with Suntouched?

Looking to carry Suntouched in your store, boutique, surf shop? Awesome! You can get in touch via charlotte@suntouched.co. Can't wait to hear from you!

Who can I contact about following up with a wholesale application or other wholesale inquiries?

You can reach out to our wholesale team at charlotte@suntouched.co for any questions you may have!

Collaborations + Affiliates

How does your ambassador/affiliate program work?

Thanks for your interest in representing Suntouched 🌞 All the details regarding our ambassador program is on this page.

I’m interested in being a part of the Suntouched ambassador program, how do I apply?

You can apply to join the ambassador program via this link. Looking forward to reviewing your application!

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