Frequently Asked Questions
Yes, we ship to most countries!
Our shipping usually takes between 9-15 business days. You will receive a tracking link and be updated every step along the way.
We're happy to offer free tracked shipping on all orders above $50. Shipping for orders under $50 is $5.
All tracking numbers will be emailed to you as soon as the tracking information becomes available, usually the next day.
If the address on your order is wrong, email email@example.com as soon as possible, we can only adjust it if your order hasn't been shipped out. However, we can't promise anything, as all our orders are usually processed within 24 hours. If your order has already entered the shipping process, we won't be able to stop it. Please make sure to provide the correct shipping address to avoid this!
No sweat, contact us at firstname.lastname@example.org, and we'll help you out.
If your order has not been received in the estimated delivery time, please reach out to us at email@example.com and we will be happy to help.
Get to know the products
All of our products are color safe and free of parabens, alcohol and harmful sulfates. We want your hair to always look and feel its best, so we only use ingredients that keep your strands healthy in the long run.
Absolutely not, we're proud to be 100% cruelty-free!
Yes, our packaging is 100% recyclable :)
What makes this product work is a lightening blend of ingredients which includes hydrogen peroxide & natural extracts. Hydrogen peroxide along with vitamin C, citrus and pineapple work to oxidize the melanin in the hair, causing it to lighten.
Yes, it also works on dyed hair by lifting the pigment of the hair dye, resulting in lighter hues.
Good news! This is why we say that Suntouched is for sunkissed highlights year-round: you can use a blow-dryer on low heat for 3-4 minutes to achieve golden, beachy locks from the comfort of your home.
We recommend waiting at least 4 weeks after using Suntouched before highlighting or dying your hair. We also recommend checking in with your stylist and doing a strand test beforehand to make sure both treatments are compatible.
Returns + Canceling Orders
Send over a photo to firstname.lastname@example.org, and we’ll help you out with this ASAP.
Contact email@example.com with your order number, and we will check if the order is still within the cancellation window.
Yes! We do have a 30-day money-back guarantee, which means we will give you a refund if your hair doesn’t lighten as it should after using our Suntouched Hair Lightener consistently, meaning at least once a week for 1 month. We do require before and after photos to understand your concerns, so please remember to take photos before starting with Suntouched & videos to make sure you’re applying it properly. $10 for shipping cost will be deducted from all refunds.
Looking to carry Suntouched in your store, boutique, surf shop? Awesome! You can get in touch via firstname.lastname@example.org. Can't wait to hear from you!
You can reach out to our wholesale team at email@example.com for any questions you may have!
Collaborations + Affiliates
For any collaboration inquiries, please contact firstname.lastname@example.org.
Amazing! Shoot us an email at email@example.com with your social media handles, and we’ll be in touch with you shortly.