Order Tracking
Where's my order?
Pop in your order number (just the digits, no #) or the email you used at checkout, and we'll show you exactly where your Suntouched is right now.
Looking up your order…
Hmm, we couldn't find that one. Double-check the order number from your confirmation email (just the digits, no #), or try the exact email address you used at checkout.
Still stuck? Email support@suntouched.co or tap the chat bubble in the corner and we'll track it down for you.
Still stuck? Email support@suntouched.co or tap the chat bubble in the corner and we'll track it down for you.
Ordered
Shipped
In Transit
Out for Delivery
Delivered
Tracking can nap for 2–3 days between carrier scans, especially while your order changes hands or clears customs. Totally normal. Your order is still on its way to you.
When will it arrive?
Every order ships from our international fulfillment center with tracking. From the day your shipping confirmation lands, here's the usual sunshine schedule:
🇺🇸
United States
7–14 business days
🇨🇦 🇬🇧 🇦🇺
CA · UK · AU
7–15 business days
🇪🇺
Europe
8–15 business days
🌎
Rest of world
10–18 business days
varies by customs
Quick answers
My tracking hasn't updated in a few days
Deep breath, this is the most normal thing in international shipping. Parcels get scanned when they change hands, and between hand-offs (or while clearing customs) tracking sits still even though your order is happily on its way. If nothing changes for 6+ days, email us and we'll chase the carrier for you.
It's been more than 15 business days since shipping
That's longer than it should take, and we want to make it right. Email support@suntouched.co with your order number and we'll investigate with the carrier. If your order is lost, we'll sort a replacement or refund per our policy. No chasing carriers on your end, promise.
It says delivered, but I don't have it
Carriers sometimes scan "delivered" a day or two early, or tuck parcels somewhere creative. Check around entrances, mailboxes, with neighbors or your building manager, and look for a delivery photo in the tracking link. If it hasn't appeared within 48 hours of the scan, email us and we'll take care of it.
I never got an order or shipping confirmation
First peek in spam and promotions folders. If it's not hiding there, a small typo in your email at checkout is the usual culprit. Email us from any address with your name and we'll confirm your order and resend everything.
Need to change your address or cancel?
If your order hasn't shipped yet, we can usually fix it. Email support@suntouched.co as soon as possible with your order number and the change you need. Once it's shipped we can't redirect it, but we'll help you sort what's possible.
Still need a hand?
Hi, please get in touch. We aim to get back to you within one business day.🌞
Email supportTrack your order live
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