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Using Suntouched

How to use

  1. 01

    Spray

    Mist onto damp or dry hair until it’s evenly damp, then comb through.

  2. 02

    Heat

    Sit in the sun or blow-dry for a few minutes. No rinsing.

  3. 03

    Repeat

    Wait a couple of days, then go again. Most people see a lift after 3 to 4 applications.

How do I use the hair lightener?

Mist it onto damp or dry hair until the strands you want lighter are evenly damp, then comb through. Sit in the sun or blow-dry for a few minutes. No rinsing needed.

Wait a couple of days, then go again. Most people see a lift after 3 to 4 applications.

How many applications until I see results?

Most people see their shade shift after 3 to 4 applications, a couple of days apart. For the best result, fully saturate the strands you want lighter (not just a light mist), use heat every time until your hair is dry, and stay consistent.

Do I need the sun, or can I use a blowdryer?

Either works, all year round. If there’s no sun where you are, blow-dry on low heat for 3 to 4 minutes, or until your hair is dry.

Do I need a patch test?

Yes, please do a patch test 48 hours before your first use, and a strand test to preview your result. Keep the product away from your eyes.

How many bottles will I need?

One bottle covers most hair. If your hair is long or thick, most people use two bottles to get through their first 3 to 4 applications. The Duo Kit gives you two at a better price.

Which lightener is right for me?

The Light Hair Lightener is for blonde to light brown hair. The Dark Hair Lightener is for brown to black hair.

For the full routine, the Lighten & Tone Kit pairs each lightener with its toning mask: light hair or dark hair.

How do I use the toning mask?

After shampooing, work it through damp hair, leave it on for 5 to 7 minutes, then rinse well. Use it once a week, or whenever your colour needs a refresh. Purple is for blonde and lightened hair, blue is for brown to black hair.

Your results

Will Suntouched make my hair brassy?

Suntouched is made to lift your hair to soft, golden tones. Darker hair naturally has more warm pigment, so if you’d like a cooler finish, our toning masks balance it: purple for light hair, blue for dark hair.

For the full routine, try the Lighten & Tone Kit for light hair or dark hair.

Are the results permanent?

Your lift won’t wash out. It grows out with your hair, so you can reapply to your roots whenever you like. Tone can shift a little over time with sun and washing, and the toning mask keeps it fresh.

Can I use Suntouched on dyed, bleached or highlighted hair?

Yes. On dyed hair it lifts the dye pigment for a lighter shade, and on balayage or highlights it refreshes your colour between salon visits. Always do a strand test first.

Can I dye my hair after using Suntouched?

Yes. Wait at least 4 weeks before dyeing or highlighting, check in with your stylist, and do a strand test first.

I’m not seeing the results I hoped for

Email us before and after photos and a note on how you’ve been applying, and we’ll send you personalised tips. Results depend on your starting shade, how many times you apply and how much heat you use.

support@suntouched.co

Products & ingredients

How does the hair lightener work?

Our lightener uses a low-strength hydrogen peroxide with vitamin C, lemon and pineapple extracts. Heat from the sun or your blowdryer activates it, and it gently lifts the pigment in your hair while hyaluronic acid and chamomile keep it hydrated.

Is there bleach in Suntouched?

Suntouched contains no ammonia and no persulfates, the harsh ingredients in traditional salon bleach. The active ingredient is a low-strength hydrogen peroxide, blended with vitamin C, lemon and pineapple extracts. The full ingredient list is on every product page.

How is Suntouched different from other lightening sprays?

It’s made separately for light and dark hair, with a low-strength peroxide and no ammonia or persulfates. We add hyaluronic acid, vitamin C and chamomile for hydration, and you can activate it with the sun or a blowdryer, so it works year round.

What’s in your products?

No parabens, no harmful sulfates and no drying alcohols. You’ll find the full ingredient list for each product on its product page.

Are Suntouched products vegan and cruelty-free?

Yes. Our formulas are vegan, and we never test on animals.

Can I use Suntouched while pregnant or nursing?

Everyone’s situation is different, so we don’t give medical advice. Please check with your doctor first. The full ingredient list is on every product page so you can review it together.

Can I recycle the packaging?

We’re confirming what each part of our packaging is made of with our suppliers, and we’ll share how to recycle each piece on our sustainability page. Bottles and boxes can go in recycling where your local programme accepts them. Pumps and caps often can’t go in curbside recycling yet.

We also fund plastic collection with CleanHub in coastal communities in India.

Orders & shipping

Do you ship internationally?

Yes, we ship to most countries worldwide.

How long does shipping take?

US orders usually arrive in 4 to 7 business days. International orders usually arrive in 7 to 15 business days, depending on your country.

You’ll get a tracking link by email as soon as your order ships, and you can check it any time on our Track your order page.

What does shipping cost?

Shipping is free on orders over $40 USD. Orders under $40 ship for $6.95 USD.

Where’s my order?

Track it with your email or order number on our Track your order page. If anything looks off, chat with us or email support@suntouched.co and we’ll chase it for you.

My tracking hasn’t updated in a few days

That’s normal. International parcels often go quiet for a few days while they change carriers or clear customs. It doesn’t mean your package is lost.

If your tracking hasn’t moved in more than 10 days, email support@suntouched.co and we’ll look into it.

My package says delivered, but I don’t have it

Carriers sometimes scan a package as delivered a day or two early, or leave it somewhere unexpected. Check around your entrances, mailbox and with neighbours, and look for a delivery photo in your tracking link.

If it hasn’t turned up within 48 hours of the delivery scan, email support@suntouched.co and we’ll make it right.

I didn’t get an order confirmation email

If your payment went through, your order is safe. Confirmation emails sometimes land in spam or promotions, and a small typo in your email at checkout can send them astray. Check those folders, then email support@suntouched.co and we’ll confirm your order.

Changes, returns & issues

Can I change or cancel my order?

Chat with us or email support@suntouched.co with your order number as soon as you can. Orders usually ship within 24 hours, and once an order has shipped we can’t change or cancel it.

The address on my order is wrong

Email support@suntouched.co right away with your order number and the correct address. We can only update it before your order ships.

Do you offer returns or refunds?

For health and safety reasons, we can’t accept returns or give refunds once products have shipped.

We do want you to see results. If you’re not getting what you hoped for, email us your before and after photos and how you’ve been applying, and we’ll send you personalised tips. Damaged items and parcels that never arrive are always taken care of.

My product arrived damaged

We’re sorry. Email support@suntouched.co with a photo of the product and the box it came in, and we’ll make it right.

Wholesale & partnerships

Can I sell Suntouched in my store?

We’d love that. Retailers can order Suntouched wholesale on Faire through our direct link: suntouched.faire.com. Ordering through our link gives you Faire’s retailer perks, like payment terms and free returns on your first order.

Questions about carrying Suntouched in your store, salon, boutique or surf shop? Email charlotte@suntouched.co.

Where can I buy Suntouched in person?

See our list of stockists.

Still need help?

Chat with our team, or send us an email.