FOR THE ETERNAL SUNSEEKERS

FAQ

Can't find what you're looking for? Email us at support@suntouched.co, and we'll get back to you within 24 hours.

Where does Suntouched ship to?

We ship worldwide from Shenzhen, China. Just a heads-up, we don’t ship to PO Boxes.
What are the shipping costs?

We're happy to offer free standard, tracked shipping on all orders.
When will my order ship?

After you’ve checked out, orders take 1-2 business days to be processed and 10-15 business days to be delivered. We will send you your tracking number ASAP.
When will my weekend order ship?

Orders made on the weekends will usually be processed on Mondays and take 10-15 business days to be delivered after processing. We will send you your tracking number ASAP.
My package said it was delivered, but I can't find it.

No sweat, contact us at support@suntouched.co, and we'll help you out.
Help, my address is wrong on my order!

If the address on your order is wrong, email support@suntouched.co ASAP so we can help you update it. We’ll be with you every step of the way, so don’t stress.

Received a damaged product?

Send over a photo to support@suntouched.co, and we’ll help you out with this ASAP.
How do I cancel my order?

Contact support@suntouched.co with your order number, and we will check if the order is still within the cancellation window.
What's your return + refund policy?

We have a no-refund and no-return policy, as we are unable to accept returns due to health regulations. We also do not provide refunds to compensate for delayed shipping.

Tell me more about your products…

All of our products are color safe and free of parabens, bleach, alcohol and harmful sulfates. We want your hair to always look and feel its best, so we only use ingredients that keep your strands healthy in the long run.
Are Suntouched products tested on animals?

Absolutely not, we're proud to be 100% cruelty-free!
Can Suntouched packaging by recycled?

Yes, our packaging is 100% recyclable :)
How does the Hair Lightener work?

What makes this product work is a lightening blend of ingredients which includes hydrogen peroxide & natural extracts. Hydrogen peroxide along with vitamin C, citrus and pineapple work to oxidize the melanin in the hair, causing it to lighten.
Can I use Suntouched on dyed or bleached hair?

Yes, it also works on dyed hair by lifting the pigment of the hair dye, resulting in lighter hues.
What if there’s no sun or heat where I live?

Good news! This is why we say that Suntouched is for sunkissed highlights year-round: you can use a blow-dryer on low heat for 3-4 minutes to achieve golden, beachy locks from the comfort of your home.

How can I become an authorized retailer with Suntouched?

Looking to carry Suntouched in your store, boutique, surf shop? Awesome! You can get in touch via wholesale@suntouched.co
Who can I contact about following up with a wholesale application or other wholesale inquiries?

You can reach out to our wholesale team at wholesale@suntouched.co for any questions you may have!

Who can I contact about collaborations with Suntouched?

For any collaboration inquiries, please contact collabs@suntouched.co
I’m interested in being apart of the Suntouched ambassador program, how do I reach out?

Amazing! Shoot us an email at collabs@suntouched.co with your social media handles, and we’ll be in touch with you shortly.